Frequently Asked Questions

A collection of our most common questions we get asked and the chance to submit a new one.

What happens if I eat too many naanu cookies?

One naanu cookie per day is enough to provide you with your requirement of Vitamin B12 and D. However, if you eat up to 20 pieces per day you will be absolutely fine and you are not at any risk of side effects or overdose of vitamins (unless you are taking additional vitamin D supplements). However, to maintain a balanced vegan diet and prevent excess caloric intake, we recommend you enjoy just one cookie per day.

Can’t I just make these cookies myself from the ingredients listed?

We wish it was that easy! Our ingredients go through a very lengthy process to make sure each naanu cookie has high levels of vitamins & minerals. If you were to mix all ingredients together and eat it like that you’d be lacking some very important nutrients. You can find more details to this on our Process Page.

How do you make the B12?

You know how companies like Coca-Cola keep their recipe very secret? Well, our process is our secret. There are various ways though to add a vegan version of Vitamin B12, for example by adding seaweed or a certain bacteria that creates B12. As we’re still quite an early-stage startup we’re still testing the best way to add our B12 and make sure that we don’t compromise on flavour.

Can I change the flavour in my naanu subscription?

Of course! We have lots of tasty options and want to make sure you can taste them all and change them any time. Just email us at hello@mynaanu.com with your full name and let us know which new flavour you’d like!

Can I cancel my naanu subscription?

Of course... We'll be sad to see you go, but we understand things change. You can send us an email at hello@mynaanu.com with your full name and let us know you’d like to cancel your subscription. We’ll send you a confirmation email as soon as we’ve cancelled your subscription.

Where are naanu cookies produced?

We’re currently located in Switzerland which is also where we produce our cookies!

Do naanu cookies contain any sugar?

Well, we have two versions of our cookies:

· one that contains a small amount of sugar, which is much less than "normal" commercial cookies, and 

· one that contains no added sugar and is naturally sweetened with dates. 

naanu cookies are also rich in fibres, which slow the absorption of sugars in the body and increases satiety.

Where does the Omega 3 come from?

The Omega 3 is from our main ingredient of Chia seeds! They are such an incredible source of Omega 3 (alpha-linolenic acid, ALA).

Why is there no recommended value of Omega 3?

The European Food Safety Authority, hasn’t set the average requirement because of the lack of sufficient data. However the same society stated that an intake of 250 mg daily, same amount provided by one naanu cookie, may reduce the risk of heart diseases.

What about the packaging? Does it contain plastic?

Taking care of the environment is the core of everything we do. We've been trying different ways and happy to inform you that we now finally use biodegradable packaging with no plastic.

What process do you use for the ingredients?

We want to make sure that nothing nasty is added to our all-natural ingredients. Of course, we do want high levels of vitamins and minerals. That is why some of our ingredients go through quite a lengthy process before they even get mixed together. You can read our Process Page for more details.

Are naanu cookies gluten-free?

Yes! Our cookies are entirely gluten-free, because the main ingredient are sesame seeds.

Are naanu cookies organic?

Having found the choc chips we've been looking for, we're happy to tell you that all the ingredients we use for our naanu cookies are now 100% organic! 

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